Return Policy

Welcome to Fetchily! Your satisfaction is our top priority. We aim to provide a seamless shopping experience with the flexibility and assurance you need. This Return Policy outlines the guidelines and procedures for returning or exchanging products purchased from https://fetchily.site. By placing an order with us, you agree to the terms of this policy.

1. Overview of Our Return Policy

At Fetchily, we understand that sometimes things don’t go as planned. Whether it’s a size issue, an unexpected defect, or a simple change of mind, we’re here to help you with an easy return process.

We accept returns on most items within 30 days of delivery. All returned items must be in new, unused, and resalable condition, including all original packaging, tags, and documentation.

2. Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in unused and original condition.
  • The return request must be made within 30 calendar days from the date of delivery.
  • All tags, labels, accessories, manuals, and original packaging must be included.
  • The item must not be a final-sale or non-returnable product (see Section 5).
  • Proof of purchase or order confirmation is required.
  • For items with manufacturer defects or damage, you must notify us within 5 days of delivery with photo or video evidence.

3. How to Initiate a Return

To initiate a return:

  1. Visit our Returns Center at https://fetchily.site/returns (or contact our customer support).
  2. Provide the order number, email address used during checkout, and reason for the return.
  3. Upload any necessary supporting documentation (photos of damage, wrong item received, etc.).
  4. Await approval and return authorization from our team.
  5. Once approved, we will provide instructions and a return shipping label (if applicable).
  6. Pack your item securely and drop it off at the nearest courier location.

Note: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

4. Return Shipping and Handling Fees

  • Customer-Initiated Returns (Change of Mind, Wrong Size):
    • Return shipping cost is borne by the customer.
    • A small restocking fee (5-10%) may apply for large items.
  • Fetchily-Initiated Returns (Wrong Item, Defective, Damaged):
    • We will cover the return shipping cost.
    • A prepaid shipping label will be issued.
  • International Returns:
    • We do not cover return shipping for international orders unless otherwise stated.

5. Non-Returnable and Final Sale Items

Some items are not eligible for return due to hygiene, customization, or final-sale status. These include:

  • Opened or used personal care products (e.g., razors, cosmetics, skincare).
  • Customized or personalized products.
  • Gift cards, coupons, or discount vouchers.
  • Clearance or marked “Final Sale” products.
  • Perishable goods (e.g., food, flowers, plants).
  • Downloadable software, digital goods, or eBooks.
  • Intimate items such as lingerie or swimwear (if opened).

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered:

  • Contact us within 5 calendar days of receiving the item.
  • Provide photos/videos of the issue to support your claim.
  • We’ll review and offer a replacement, refund, or exchange at no additional cost.

Note: Fetchily reserves the right to request the item be returned before issuing a resolution.

7. Refunds and Processing Times

Once we receive and inspect your return, we will notify you via email. The outcome of the inspection will determine your eligibility for a refund.

  • Approved Refunds: Processed within 3–7 business days.
  • Original Payment Method: Refunds are credited to the original method of payment (credit card, PayPal, etc.).
  • Gift Returns: Refunded as store credit or digital gift card.

You’ll receive an email confirmation when your refund has been processed. It may take an additional 5–10 business days for your financial institution to reflect the funds.

8. Exchanges

We currently do not offer automated exchanges. If you need a different size, color, or variant:

  • Return the original item following the above procedure.
  • Place a new order for the desired product.

This ensures the fastest turnaround and availability.

9. Store Credit and Gift Returns

If you prefer store credit over a monetary refund, we can issue a Fetchily Digital Gift Card equal to the return value. Store credits never expire and can be used toward any future purchase.

10. Cancellations and Order Modifications

We process orders quickly, usually within a few hours. If you wish to cancel or modify your order:

  • Email support@fetchily.site within 2 hours of placing the order.
  • Once an order is processed or shipped, cancellation is no longer guaranteed.
  • If shipped, you may follow the return process after receiving the item.

11. Lost or Stolen Packages

If your tracking number shows “Delivered” but you have not received your order:

  • First, check around your delivery area and with neighbors.
  • Contact your local courier to verify delivery details.
  • If unresolved, contact our support team within 7 calendar days of the delivery date.

We may offer a replacement or refund on a case-by-case basis.

12. Special Promotions & Return Exceptions

During promotional periods, returns may be subject to special rules. For example:

  • “Buy One Get One Free” (BOGO) offers require all qualifying items to be returned for a full refund.
  • Free gifts received with purchase must be returned unused if the qualifying item is returned.
  • Bundled items must be returned together.

13. Custom Orders and Pre-Orders

Custom-made, engraved, or personalized items are non-refundable unless they arrive defective or incorrect. Pre-orders can be canceled prior to shipping, but once shipped, our standard return policy applies.

14. Refund Refusals and Deductions

We reserve the right to deny returns or deduct from refunds if:

  • Items show signs of use, damage, or alteration.
  • Packaging is missing or damaged.
  • The return was sent outside the eligible window.
  • Items are returned without prior authorization.

15. Return Address

Unless otherwise instructed, send approved returns to:

Fetchily Returns Center
[Your Fulfillment Warehouse Address]
[City, State, ZIP]
[Country]

Note: This is NOT the address for customer service inquiries.

16. Third-Party Sellers

If you purchased a Fetchily product through a third-party seller or marketplace (e.g., Amazon, Etsy, etc.), please contact them directly for returns. This policy only applies to purchases made on https://fetchily.site.

17. Dispute Resolution

If a dispute arises regarding a return or refund, our customer service team will make every reasonable effort to resolve the issue. We may request additional documentation or escalate the case to management if necessary.

18. Contact Information

If you have questions or need assistance with a return, please reach out to our support team:

19. Your Responsibilities as a Buyer

By placing an order on Fetchily, you acknowledge and agree:

  • To read and understand this Return Policy.
  • That returned items must meet all criteria outlined.
  • That misuse or abuse of the return system may lead to the refusal of future returns.

20. Policy Changes and Updates

Fetchily reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage customers to review the policy periodically.

Continued use of our website after policy changes constitutes acceptance of the revised terms.

Conclusion

Your satisfaction matters to us. At Fetchily, we strive to make your return experience as stress-free and transparent as possible. Whether it’s a replacement, store credit, or full refund, our goal is to ensure you’re happy with your shopping experience.