Privacy Policy

Welcome to Fetchily (https://fetchily.site/), a website designed to provide a seamless shopping experience. At Fetchily, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Please take a moment to read the following policy carefully.

1. Information We Collect

We may collect various types of information from you when you visit or use our website. The information we gather helps us provide a better shopping experience and enhance your overall experience with Fetchily. This data is categorized as follows:

A. Personal Information

Personal information is any data that can be used to identify you directly or indirectly. The types of personal information we collect may include:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (credit/debit card details, PayPal account, etc.)
  • Account login credentials (username, password)

B. Non-Personal Information

Non-personal information refers to data that cannot be used to identify you personally. We may collect the following types of non-personal information:

  • Device Information: This includes details about the device you use to access our website (e.g., device type, browser, operating system).
  • IP Address: The numerical address assigned to your device when connected to the internet.
  • Usage Data: Data regarding your interactions with the website, such as pages visited, time spent on the site, clicks, and searches.

C. Cookies and Tracking Technologies

Fetchily uses cookies and similar tracking technologies to enhance the user experience on our website. Cookies are small text files that are stored on your device when you visit our site. These cookies help us remember your preferences and improve site navigation. They can also be used to personalize your experience, analyze usage patterns, and show relevant advertisements.

  • Essential Cookies: These cookies are necessary for the proper functioning of the website (e.g., user authentication, cart functionality).
  • Analytical Cookies: These cookies help us analyze how visitors interact with the site (e.g., Google Analytics).
  • Advertising Cookies: These cookies are used to serve targeted advertisements based on your interests.

You can choose to disable cookies in your browser settings, but please note that some features of the website may not function properly without them.

2. How We Use Your Information

The personal and non-personal information we collect is used for the following purposes:

A. To Provide Our Services

We use your personal information to process orders, manage your account, and provide you with the services you requested. This includes:

  • Fulfilling purchases and deliveries.
  • Communicating with you regarding your orders and inquiries.
  • Processing payments securely.
  • Offering personalized recommendations based on your preferences.

B. To Improve Your Experience

We use the data collected to improve our website and services. This includes:

  • Analyzing site usage to identify trends and areas for improvement.
  • Personalizing content and recommendations based on your interests.
  • Optimizing website performance to ensure a smooth browsing experience.

C. To Communicate with You

We may use your contact information to send you important updates, promotions, and newsletters. You can opt out of receiving marketing communications at any time by following the instructions in the emails we send.

D. To Ensure Security and Prevent Fraud

We use your information to detect and prevent fraudulent activities. This includes:

  • Verifying your identity when necessary.
  • Monitoring suspicious activity on our website.
  • Protecting your account and personal data.

3. How We Share Your Information

We are committed to protecting your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

A. Service Providers

We may share your personal information with third-party service providers who help us run our business, including:

  • Payment processors (e.g., credit card companies, PayPal).
  • Shipping companies (e.g., USPS, FedEx, DHL).
  • Marketing platforms and email service providers.

These third parties are only permitted to use your personal information as necessary to provide their services and are required to maintain the confidentiality of your data.

B. Legal Compliance

We may disclose your personal information if required by law, such as in response to a subpoena, court order, or other legal processes. This may also include cooperating with government authorities to investigate illegal activities or fraud.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. In such cases, we will notify you of any changes to our privacy practices.

4. Data Security

We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure data storage systems. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

A. Access and Update Your Information

You have the right to access, correct, or delete the personal information we hold about you. If you wish to update or modify your account information, you can do so by logging into your account on our website or contacting us directly.

B. Opt-Out of Marketing Communications

You can choose to opt out of receiving marketing emails or newsletters by clicking the “unsubscribe” link in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders or account.

C. Cookies and Tracking

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use some features of our website.

D. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that period, we will securely delete or anonymize your data.

6. Third-Party Links

Our website may contain links to third-party websites, such as advertisers, partners, or social media platforms. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information with them.

7. Children’s Privacy

Fetchily is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

8. International Transfers

If you are accessing Fetchily from outside the country in which our servers are located, please note that your information may be transferred to and processed in other countries, including those with different data protection laws. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date of the updated policy will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.